Where does the ship go/what is the itinerary?
The Serenade of the Seas leaves from Sydney on 5th of October, 2020 and sails to the Pacific Islands with stop overs in Lifou, Isle of Pines & Noumea (New Caledonia). All beautiful tropical destinations with fabulous Shore Excursions & Tours available. It then sails back to Sydney on 13th October, 2020 arriving into port at dawn for disembarkation.
Do I need to purchase travel insurance for my cruise?
This one is very important! Guests who do not hold international travel insurance that covers medical costs, repatriation and other expenses may be refused entry into New Caledonia. It is strongly recommended that all guests take out Travel Insurance for this holiday to avoid being denied entry into New Caledonian ports. Please speak to your Cruiseco Travel Agent at the time of booking about Travel Insurance.
If in the unlikely event you have to cancel your cruise and do not have travel insurance, standard cancellation fees apply, this is no exception so it is better to be safe than sorry!
Will I be able to get off at the Ports of Call? How much will Shore Excursions & Tours cost?
Yes, when we stop off in all Ports of Call you will get the chance to take part in the Shore Excursions & Tours or even just get off the Ship and explore for yourself at your own pace. Once you board the Serenade you will get a list of the different types of day trips available for the upcoming Port – if there is a specific trip you would like to do, it is recommended you book it as soon as possible at the Shore Excursions Desk. The tour prices vary, based on duration & type.
How do I pay for drinks and merchandise on board?
You will receive your key card at check in which is the only form of payment on board, no cash is exchanged. This key card is the key to your room and identification on board, so it is recommended you take it with you everywhere you go on the ship. Although all meals and performances are paid for (excluding specialty dining options), if you would like to purchase duty-free souvenir, shore excursion’s or alcoholic beverages etc., you will need to use your seapass card.
At the end of the cruise, you can pay your account either by cash or simply charge to your credit card. Drinks packages are available for purchase on board this charter, refer to your Cruiseco travel agent for more information.
Will there be beverage packages available to purchase on this cruise?
Beverage packages will be available on this cruise, however they will not be available to book until closer to sailing date, approximately 2 months prior which is when all of our passengers will be provided with online check in details where you can log in and pre-purchase add-ons such as drink packages, specialty dining and shore excursions.
Please note: Any guest wishing to purchase an alcoholic beverage package must do so for all guests of legal drinking age in the same stateroom, for sailings on or after December 31st, 2017. We cannot make any exemptions to this rule, even if a medical certificate is presented.
Are there any children’s facilities onboard?
In short, yes! Contact your Cruiseco agent for more information.
Is entertainment on board free?
All CRUISIN COUNTRY 2020 artist performances, on board experiences and entertainment is included in your ticket price. NOTE* Some extra Serenade shipboard activities such as bingo and fitness classes incur a minimal charge. Refer to your cruise compass daily in-room newsletter for further information whilst onboard.
What else is included in the price of the cruise?
Your cabin fare entitles you to the following:
- 8 night cruise aboard the Serenade of the Seas
- All meals, activities, entertainment and gratuities (excluding drinks, specialty restaurants & duty free shopping) on board
- Onboard experiences such as artist signing session, theme nights, artist workshops and Cruisin' Country dancing lessons
- Port charges and government taxes.
Are all the restaurants on board included in the price of the cruise?
Short answer: No, not all of them. The Serenade of the Seas has now added some new speciality restaurant options. Premium dining options such as Giovanni's Table, IZUMI, Chef's Table, Samba Grille & Chops Grille all incur a dining surcharge. Contact your Cruiseco agent for more information.
Will the food be suitable for gluten intolerant people?
Royal Caribbean pride themselves on their fantastic cuisine and understand the diversity of passengers’ food requirements. If you have any specific food requirements, such as lactose/gluten intolerance, veganism etc, simply tell your Cruiseco agent when booking. There are vegetarian options on every menu.
Are there dance floors on the ship?
There are many dance floors on board from the Centrum, to the Colony Club plus many more... if you wish to dance the night away, or simply sit back and relax and enjoy a performance, this vast ship tailors for all style cruise passenger.
What type of clothes shall we pack? Do we need casual/formal attire? Are there any theme nights onboard?
Shorts, t-shirts, slacks, trousers, casual skirts, blouses and sundresses are all perfect during the day, whether indoors or out.
Suggested guidelines for nights are:
Casual: Sport shirts and slacks for men, sundresses or pants for women
Smart Casual: Jackets for men, dresses or pantsuits for women
Formal: There are no formal nights onboard however some passengers choose to “frock up” for the Captain’s Cocktail Party.
Theme Nights: There will be three theme nights - 1. Island & Nautical 2. Willie & Dolly and 3. Sports Teams. They are not compulsory but are highly recommended, our passengers love getting involved!
What types of shops are there on the ship?
There are many different types of shops on the Serenade of the Seas, boutique stores that sell the best of the best brand names along with clothing and souvenirs, all at Duty Free prices!
What can we do to reduce the effect of motion sickness?
The Serenade of the Seas is a modern ship fitted with stabilizers that will make the biggest wave seem like a tiny little movement. We are also travelling at the smoothest time of year, in an area of ocean that is known for smooth sailing. If by any chance you do feel unwell once you get on board, complimentary sea sickness ginger tablets can be obtained from the Purser’s Desk, or you can visit the medical staff on board.
What exclusive benefits does a guest receive when booking a suite?
Our cruises offer an enhanced programme for Suite Guests staying in the following suites:
Royal Suite, Owners Suite, Owners Suite (Two Bedroom), Grand Suite, (Excludes Junior Suites).
These perks include the following:
• Priority check-in
• Personalised attention throughout the cruise with the complimentary Concierge Club service
• Priority tender tickets on selected ports of call
• Full breakfast, lunch and dinner dining room menus available for in-room dining
• Luxury spa bathrobes and premium amenities for use on-board
• Complimentary ironing service on formal night
• Priority departure
Is there a deck plan of ship and cabins?
Simply click CABINS & PRICING in the top menu and you will be directed to full detailed deck plan of the luxurious Serenade of the Seas, your “home away from home” aboard Cruisin' Country 2020