WHAT’S INCLUDED IN THE HOLIDAY PRICE
(per person – twin share)
- Cruise aboard Royal Caribbean’s “Serenade of the Seas”
- All meals, entertainment and gratuities on board (excluding drinks and specialty restaurants)
- Port charges and government taxes
Costs are per adult in $AUD and are based on a twin sharing basis. Single travellers must pay 150% the full twin share price. Costs are subject to change with or without notice.
WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE
- Airfare, passport and fees, insurances of all kinds
- Laundry, phone calls, beverages, items of a personal nature, optional excursions etc.
- The price does not cover costs and expenses, including the return to your home, if you leave the cruise at your own volition, or due to illness, or as a consequence of official action by the government.
Beverage packages will be available on this cruise, however they will not be available to book until closer to sailing date, approximately 2 months prior which is when all of our passengers will be provided with online check in details where you can log in and pre-purchase add-ons like drink packages, specialty dining and shore excursions.
Please note: Any guest wishing to purchase an alcoholic beverage package must do so for all guests of legal drinking age in the same stateroom, for sailings on or after December 31st, 2017. We cannot make any exemptions to this rule, even if a medical certificate is presented.
Artist line up is correct at the time of printing and is subject to change. In the unlikely event that any band / performer cancels or cannot fulfil their performance obligations for any reason, there will be no refunds. The ticket is for the cruise experience as a whole, not the individual acts.
RESERVATIONS & PAYMENTS
Once you have decided to book on CRUISIN’ COUNTRY 2020, simply ask your Cruiseco agent to book.
On confirmation of your booking, a written letter will be sent to your agent.
Upon confirmation it will be necessary for you to a pay a deposit of 25% of the fare to secure your booking. A further 25% must be paid before the 1st of October 2019. A third payment of 25% must be paid before 31st March 2020.
Bookings made after the 1st of October 2019 require a single 50% deposit. Bookings made after 31 March 2020 require a single 75% deposit. You may be able to arrange monthly instalment payments with your travel agent (conditions apply).
This deposit secures your cruise berth. Final payment is due by the 1st of July 2020 or before.
Any special meal requirements will be made on a request basis only. We can not guarantee special meal requests nor will we assume any responsibility or liability if passengers special meal requests are not fulfilled. Requests for main dining times in the main Cascades dining room are on a request basis only. Please do so through your Cruiseco agent.
Travel documents will be sent to you electronically (via email) 14-21 days prior to departure from Australia (providing full payment has been received). If you are leaving home earlier please ask your Cruiseco Travel Agent to request your travel documents in good time.
BOOKING CHANGES, CANCELLATIONS & REFUNDS
Guests who do not hold international travel insurance that covers medical costs, repatriation and other expenses may be refused entry into New Caledonia. It is strongly recommended that all guests take out Travel Insurance for this holiday to avoid being denied entry into New Caledonian ports. Please speak to your Cruiseco Travel Agent at the time of booking about Travel Insurance.
In the unfortunate event that you should have to cancel your holiday, we must be notified in writing. The day we receive this notice in writing, will be considered the date your cancellation has been made.
Certain cancellation fees apply to your holiday if cancelled after a deposit or final payment has been made. These cancellation fees will be levied by the shipping company and will be greater the closer to your travel date that you cancel. You should check very carefully with your travel agent what these fees are before you make your booking.
Booking Changes: a fee of $25 per person will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking. Please note that this does not apply to complete name changes or cabin downgrades which are considered cancellations and full cancellation fees apply as per the below table. Please note that one of the original deposited guests must remain in the booking at all times.
CANCELLATIONS & CANCELLATION FEES:
Notice of cancellation and complete name changes must be made in writing to your Cruiseco Travel Agent. One complete name change is permitted and will be charged at $250 as long as one of the original passengers are still travelling in the cabin. If none of the original passengers are travelling, then full cancellation fees will apply. The following scale of charges will apply when notice of cancellation is received prior to holiday departure.
- Immediately to 20 September 2019 – $150 per person
- 21 September 2019 – 20 December 2019 – $250 per person
- 21 December 2019 – 30 June 2020 – loss of 50% total holiday cost
- 01 July 2020 – 01 August 2020 – loss of 75% total holiday cost
- 02 August 2019 – No Show – loss of 100% total holiday cost
These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent.
Please note: In the event of a cancellation where you are entitled to a partial refund, please note the reimbursement can take up to 6-8 weeks to be returned from your cancellation request date.
Cruisin’ Country is a brand name of Cruising Country Pty. Ltd. and is operated for Cruising Country Pty. Ltd. by Discovery Travel Centre Pty. Ltd trading as Cruiseco. Licence number: 2TA001284 ABN 12001934461.