Your passport must have 6 months validity from the date of sail (5 OCT 2020). Please check with your travel agent to see if you require a visa. Generally, Australian Passport holders do not normally require visas to enter New Caledonia.
SET SAIL PASS
In order to speed up the check in process and avoid lengthy queues at the Terminal on embarkation day, you must complete the online check in & print out your SetSail Pass on the Royal Caribbean website www.royalcaribbean.com (NOTE* This procedure is open online approx. 30 days before sail.)
- Click on Before You Board tab
- Then go to Online Check-in
- Type in your surname, reservation number, departure date of the cruise and the ship name (Serenade of the Seas).
Your reservation number is the number shown on your Cruiseco Cruise Voucher in the box titled ‘Supplier Confirmation Number’. Follow through the steps for each passenger sharing your cabin Print out your SetSail Pass and keep this safe with your other travel documentation – you will need this for your check-in at the ship. Please refer to your travel agent if in doubt.
The information you enter online must be identical to the way it appears on your passport. Discrepancies may result in delayed or denied boarding.
Your name on the reservation must also match your passport. If not, please contact your travel agent to correct your reservation before you check in online. A $25.00 name correction fee will apply after final payment has been made / documents issued.
Guests who do not hold international travel insurance that covers medical costs, repatriation and other expenses may be refused entry into New Caledonia. It is strongly recommended that all guests take out Travel Insurance for this holiday to avoid being denied entry into New Caledonian ports. Please speak to your Cruiseco Travel Agent at the time of booking about Travel Insurance.
If in the unlikely event you have to cancel your cruise and do not have travel insurance, standard cancellation fees apply, this is no exception so it is better to be safe than sorry!
When you arrive at the Passenger Terminal and before proceeding to the check-in area, make sure that you tag your large bags baggage tag that is included in your documentation. Please complete this with your name, stateroom (cabin) number and date of cruise and then proceed to drop off your large bags at the Bag Drop zone. It is important that you have a tag for each bag that will be delivered to your stateroom by ship staff. Keep your hand luggage with you that includes any items that you will require within the next few hours. Please keep hand luggage to a minimum.
YOUR HAND LUGGAGE MUST CONTAIN ALL OF YOUR TRAVEL DOCUMENTS INCLUDING PASSPORT, SETSAIL PASS PAGES, CREDIT CARD / CASH AND HEALTH FORM.
Embarkation / Check In
Following your bag drop, proceed to the check in area where you will need the following documentation:
- Current passport (with at least 6 months validity)
- SetSail Pass (printed when you have completed the online check in)
- Credit card (or equivalent cash)
- Health form (which will be given to you at the terminal)
- Completed Outgoing Passenger Card
To make check in as smooth as possible, Royal Caribbean may encourage guests to arrive at staggered onboard check-in times to accelerate the process and avoid long lines. Specific times will be advised in your ticket booklet information sent out to you within 30 days of sail.
Travelling with minors
Adults who are not the parent or legal guardian of any child travelling with them will be required to present the child’s valid passport and any applicable visas and an original, legally affirmed or notarised letter signed by at least one of the child’s parents/legal guardians.
The letter must authorise the travelling adult to take the child on the specific cruise and must authorise the travelling adult to supervise the child, sign applicable sports waivers and permit any medical treatment that must be administered to the child, which in the opinion of the treating doctor needs to be carried out without delay.
A letter can be legally affirmed or notarised by a practicing solicitor, notary or commissioner of oaths, who may charge a fee for this service. A form should be completed for this purpose and obtained from our office. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship and undertake the cruise.
General Money Matters
When you check in at the Overseas Passenger Terminal, you will receive your Sea Pass card. This is the key to your cabin and is also your charge card to use for all ship purchases once on board. Drinks, shore excursions, onboard shopping, medical centre and even charges at the casino are charged back to your cabin account via your Sea Pass card. At check in, your credit card will be swiped by the check in staff (as it would at a hotel). However, if you do not have a credit card, you will need to arrange to leave cash as a security against possible on board expenses.
You may pay in cash but will be charged at the prevailing onboard rate. You can obtain an itemized cabin statement at any time from Guest Services. A credit card is the easiest way to pay for your on board account at the end of the cruise. You don’t even need to line up to pay for this at the end of the cruise as a copy of your account will be delivered to your cabin and your credit card will be charged automatically. If you have a disputed charge, you can check it with Guest Services.
Royal Caribbean recommends that you do not use a debit card as your payment method. If you do wish to use a debit card, daily holds of your onboard purchases will be placed on your debit card account. Once you have settled your account at the end of the cruise, the daily amounts held can remain on your account for up to 30 days after the cruise ends. Please ensure that you have enough funds available to avoid fees from your bank.
ATMs are also available onboard. Additional charges do apply for making withdrawals from the ATM plus your banks charges.
Laundry, dry-cleaning and pressing services are available on board Serenade of the Seas. There is NO self-serve laundry. Due to ship safety regulations, you are NOT permitted to bring travel irons on-board.
Compass Daily Newsletter
Each evening in your cabin you will receive a copy of COMPASS, your official guide to what is happening on board Serenade of the Seas for the following day. Please take the time to read this each day as it will contain vital information on all Cruisin’ Country events as well as other on board activities.
There is an Internet area (fees payable) on board. In addition, there is ship wide Wi-Fi. Charges are applicable for all internet usage on board.
Information on pre-paid packages are available in detail on-board including wireless capabilities.
Ask your Cruiseco agent for relevant info.
Duty Free Shopping on board
There is excellent duty free shopping on board, however please note standard Customs regulations apply to alcohol & tobacco purchases. When these items are purchased, they will be stored on the ship for you and delivered to your stateroom on the last night. Duty free items cannot be consumed onboard. All duty free shopping is charged to your Sea Pass card.
Cruisin’ Country has arranged for the cream of Australian country music stars and their incredibly talented family members to perform for you whilst on board Serenade of the Seas. The actual times for each performance will appear in your daily Compass newsletter, delivered to your stateroom each evening and highlighting the following day’s activities. To allow all passengers a chance to see each performance, once on board you will receive a coloured ticket which allows you entry to see each of the main headliner acts appearing in the Tropical Theatre.
The seating times for these performances are related to your dining times.
You will visit 3 ports of call – Lifou, Isle of Pines, & Noumea (New Caledonia). The ship may change course at any time without notice if their intended course could in any way endanger passengers. For more information on itinerary and ports of call, click here.
Shore excursions will be offered and can be booked on board at the Explorations Desk or booked online via your cruise planner during the check in process 30 days prior to departure.
Full disembarkation instructions will be placed in your cabin by staff on the last day at sea. You will be given a colour coded ship identity tag to place on your bags and suitcases and be asked to place your packed suitcase outside your cabin door on the last evening. You will therefore need to keep essential items in your hand luggage (toiletries, clothes) for the following morning, as well as your passports and any documentation required for disembarkation. Disembarkation is staggered and will usually commence an hour or so after the ship docks back into Sydney.
- Valid Passport (6 months from sail date – 5 OCT 2020)
- Your travel documentation must be in the same name as it appears in your passport.
- Checked for any visas
- Online Check In completed
- Royal Caribbean SetSail Pass and bag tags printed
- Credit card (or equivalent cash)
- Travel Insurance
If you have any further questions not answered in this document, call us on 1300 247 371 or please refer to your Cruiseco travel agent.